U.S. Medical Supplies Delivery Information
Most medical supply orders ship the next business day from the New York warehouse. Select products will be drop shipped direct from the manufacturer. After placing your order, you will be emailed the number of days until your order ships and also which warehouse it will be shipping from. For information on delivery of specific products, please see below.
Lift Chairs: Most lift chairs not marked as "Quick Ship" will take 5-7 business days for shipment. Lift chairs that are "builder chairs", which means they are custom-built to your specifications, take longer to ship. As a general guideline, Pride builder chairs are built and shipped from our warehouse within 10 business days, and Golden builder chairs are built and shipped within 12 business days. The amount of time it takes to ship builder chairs from the factory to your home will vary depending on how far it has to travel and which freight carrier is handling the chair.
Inside delivery is available to first floor delivery locations only, to the residence's first threshold and no farther, barring physical obstacles.
Cartons that do not fit through the residence doorway will generally be delivered to a garage or similar dry area. However, we cannot guarantee that commercial LTL carriers will perform the requested service, as all commercial LTL carriers operate based on their specific carrier's tariff rules and liability policies.
We cannot force the carrier to deliver the freight to the 2nd floor or higher. For this service, you will need to arrange for White Glove or Platinum delivery service by speaking to one of our sales representatives.
If you would also like someone to set up your product, this service is available. However, you will need to set up an appointment for the technician to show up at your residence after the product has already been delivered. The technician cannot carry the product into your home.
Stair Lifts: All of our stair lifts ship within 3 business days, and should arrive in 3 to 5 business days depending on the distance between our warehouse and the shipping destination.
Bath Lifts: All of our bath lifts ship within 2 business days. They will typically arrive at the shipping destination within 3 to 5 business days.
"Quick Ship" Products: Products marked as "Quick Ship" are kept in stock most of the time in the most popular configurations. They usually ship in 48 hours from the time of order.
Walk-In Bathtubs: Walk-in bathtubs will ship in 7 to 14 days from the time you place your order, depending on the model and options selected.
If you are concerned about shipping time for an order you have placed, or your order still has not arrived after the estimated shipping dates provided to you, please contact us and ask to speak with the sales representative with whom you spoke when you placed your order. Their name and contact number will appear on the invoice sheet we send you when your order is processed.