U.S. Medical Supplies' Return Policy

In general, U.S. Medical Supplies offers a 10 day window for returning products after they have been delivered. The customer is responsible for freight costs both ways and a restocking fee of 15% on all returns. In order to make a return please call us at 1-800-790-4792. A return authorization release form will be sent to you by fax or email. After this form has been returned we will issue you a RA number and advise you on the best way to ship the product. Products that are subject to more specific return policies are listed below:

Bath Lifts and other bathroom products: For hygienic reasons, products used in the bathroom cannot be returned. This includes, but is not limited to, bath lifts and rehabilitation chairs for showers.

Manual Wheelchairs: Upon receipt of your manual wheelchair you have 10 days to inspect it for damages or defects. If any damages or defects are found then you will have the option to have it repaired in your home or replaced with another chair of the same model at no charge. Should you decide to return it within 10 days for reasons other than defects or damages then it will be subject to U.S. Medical Supplies' standard return policy.

Electric Power Wheelchair Returns: Upon receipt of your electric power wheelchair you have 10 days to inspect it for damages or defects. If any damages or defects are found then you will have the option to have it repaired in your home or replaced with another chair of the same model at no charge. Should you decide to return it within 10 days for reasons other than defects or damages then you must call for a return authorization release form. After you have signed the form a RA number will be issued to you and you will be advised of shipping procedures. If the original box is not available for returns then you can purchase another one for the cost of the box plus shipping. Returned electric power wheelchairs will be inspected and, if determined to be in like new condition, your purchase cost will be refunded minus the following charges: 15% restocking fee (20% for Shoprider Mobility products) and a $100 outbound freight charge. The customer is responsible for return freight charges as well.

Electric Power Wheelchair Cancellations: If the electric power wheelchair has left the warehouse and you cancel you will be subject to a 15% restocking fee (20% for Shoprider Mobility products) and a freight charge of $100 or actual freight costs if the item was express shipped. If the electric power wheelchair has not left the warehouse then you will be subject to a $50 cancellation fee.

Mobility Scooter Cancellations: Cancelled scooter orders are subject to a $50 cancellation fee.

Scooter and Wheelchair Lifts: Tilt-N-Go and Tilt-A-Rack lifts are subject to a 20% restocking fee and a $100 outbound freight charge. Return freight is also the customer's responsibility. Other scooter and wheelchair lifts are subject to U.S. Medical Supplies' standard return policy.

Vertical Platform Lift Returns: Returns are not accepted on vertical platform lifts.

Vertical Platform Lift Cancellations: If your vertical platform lift has not been built then you may cancel subject to a 10% cancellation fee.

Stair Lifts: Because stair lifts are custom fit to a customer's stairs returns are not accepted on any stair lift.

Lift Chairs:  Any lift chair ordered with additional options or any fabric that costs extra is known as a custom lift chair. Leather Lift Chairs are also considered custom lift chairs. Custom lift chairs may not be returned or cancelled once the item is in production. If an order is cancelled before the chair has left the warehouse, there is a $50 cancellation fee.

Adjustable Bed Returns: Upon receipt of your adjustable bed you have 10 days to inspect it for damages or defects. If any damages or defects are found then you will have the option to have it repaired in your home or replaced with another bed of the same model at no charge. Should you decide to return it within 10 days for reasons other than defects or damages then you must call for a return authorization release form. After you have signed the form a RA number will be issued to you and you will be advised of shipping procedures. We will arrange to have the bed repackaged in your home and shipped back. Returned beds will be inspected and, if determined to be in like new condition, your purchase cost will be refunded minus the following charges: 15% restocking fee, a $250 outbound freight charge, a $250 in-home setup fee, a $250 in-home boxup fee, and a $250 return freight charge. For sanitary reasons, mattresses cannot be returned if they have had the plastic removed. In this case, you will be refunded as above minus an additional charge for the replacement of the mattress.

Adjustable Bed Cancellations: If the adjustable bed has left the warehouse and you cancel you will be subject to a 15% restocking fee and a freight charge of $250. If the adjustable bed has not left the warehouse then you will be subject to a $250 cancellation fee.

Bed Linens: Any item classified as a bed linen cannot be returned. This includes, but is not limited to, dust ruffles.

Trailer Returns: No returns are accepted on trailers.

Trailer Cancellations: You may cancel an order for a trailer before it has left the warehouse subject to a cancellation fee of $250.

Dumbwaiter Returns: Returns are not accepted on dumbwaiters.

Dumbwaiter Cancellations: If your dumbwaiter has not been built then you may cancel subject to a 10% cancellation fee.