Leslie S from Oviedo, FL writes...

I became a USM customer in March after purchasing a wheelchair. Your salesman, Craig, aided me me in that purchase which was somewhat troubled because of [vendor's] mistakes with the order. Craig was instrumental in sorting those mistakes out and also provided guidance on the ordering of an Ultralight Wheelchair

I want to commend Craig for all his efforts on resolving issues. But not only did he do his job, he displayed integrity, promptness, and respect for me on his every interaction with me.

I truly appreciate those attributes; attributes no always found in personnel who deal with the public. If you would, please thank him for me.

Craig was thanked

L. Fromdahl from Longview, WA writes...

I do not use "Facebook" or "Twitter", but I want you to know we are very happy and excited about the Lift Chair we purchased for my sister, Betty. The chair is serving the needs for my sister as well as her family. It was delivered in perfect condition and for a rating of 1 to 10 with 10 being the highest, we all would rate the chair a "10". THANK YOU SO MUCH!!!

Wayna Rumley from Oklahoma writes...

Dear Taylor,

I extend my sincere appreciation for all of your assistance in helping me find the right chair for my adult brother. He is thrilled with the power lift chair you helped me obtain for him & it truly exceeds my expectations as to what a power chair should be.

Thank you for your patience, your explanations, & your willingness to keep me informed of the construction process & delivery details. You are a true blessing.

I have written to Robert Golden (founder of Golden Technologies) as well as I wanted him to know what an outstanding representative he has for his company.

I wish you continued, much-deserved success & truly thank-you for all of your help.

Sincerely,
Wayna Rumley

Nancy W. from Kingman, AZ writes...

I would like to congratulate USM for having the foresight to employ a person like Travis. I ordered a G-505L lift chair with him and his work ethics were very apparent. I received the chair in less than a week, it was exactly as I had ordered and he helped me greatly with the anxiety that I was feeling at the time. Supper great representative for your company.

Judith W. from California writes...

I want to thank you for your kindness and patience while we were deciding about the stair chair. We had contacted another company, looked at a few more and no one treated us as well as you did, and so as they say, the check will be in the mail today. Job is very happy that I dealt with you as since he has a hearing problem, and has not gotten his devices yet, it would have taken a very long time to come to any conclusion without me in the picture.

I was not for doing this at all, because of the circumstances. But he is all for it, and since I have no other place waiting for me at this time, and you have said he can sell it back if needed, he felt this was the best for both of us. Thank you for you time and effort to accommodate us in this matter. I know we will be happy about it, and it will benefit me so much while I am living here. He may end up just keeping it.I will be passing on the care and professionalism and first class help we got from you. Thank you again. I guess you will contact me when the item is on the way and when it will get installed.

J Flood from Connecticut writes...

My sister Margaret Nolan and I were fortunate to find your company on line and want you to know that the service we received from Mr. Ron Parson and every member of your staff that we had contact with was very helpful and reassuring.

My sister had suffered a bad fracture and we are so happy to have this quality lift chair to help her recovery advance.

From our initial call to order the chair to the speedy white glove delivery we received excellent service. We will be happy to recommend your company to family and friends.

Raymond from Palatine, IL writes...

I've had the chair for a week plus and it is the most awesome piece of furniture. The massage/heat option is amazing. 1/2 hour in the chair is better then a $100 visit to a massage parlor. My back/lumbar pain issues are greatly diminished. I recommend this option be encouraged with every chair you sell, even to people who don't have back pain issues. The comfort/relief it gives is just so good. I have a $5,000 ortho bed which has become no match to my new Golden Chair. Plus dealing with your company is a very nice experience.

You may use this recommendation. The Golden Chairs should be on every senior citizens and others must have list. I now wish I had purchased one years ago.

Best Personal Regards from a very satisfied customer. You guys do it right.

Bonnie from USA writes...

I would like to commend Sean on the outstanding service he gave me in ordering a scooter from your company. I called in the order after canceling with another company who were not truthful about their delivery. When I asked Sean if he could deliver by the next week, he assured me he could, he also gave me info on the product & told me the scooter would support my husbands weight & height. All the info he gave me was correct and the delivery came two days earlier than what he had told me. I am very pleased with the service he gave me and above all how knowledgeable he was on the product. He was easy to talk with and had a cheerful manner & pleasant personality. Enjoyed having him handle my order!

Mildred from Strawberry Plains, TN writes...

I wanted to thank you for your professional, kind, courteous help in purchasing this chair. I did tell my daughter that I had received more help with a online purchase than some local stores. The delivery person was very professional and did set up the chair inside the house. From sale to delivery this has been a smooth purchase and I will highly recommend your company to others if they need your services. Sincerely Mildred

Cindy from USA writes...

I want to commend Michael on a job very well done. Today I purchased a lift chair through him, and he was professional and courteous throughout the process. He provided clear answers to my questions, and his clarity and cordiality made the transaction a very pleasant and easy experience. I don't often write commendations, but Michael went above and beyond to make my purchase experience an excellent one, and I wanted to tell you that he has certainly earned a very loyal customer in me. Cordially, Cindy

Bob from Spanaway, WA writes...

I would like to express my thanks, I have been working with Ryan for a lift chair that I am buying for my father-in-law in Minn. I live in Spanaway, WA. So, you can see the difficulties you might run in to. Ryan has been most helpful not just in his knowledge base of the equipment that we are buying, but he went above and way beyond to be nice and helpful in getting information that my wife is requiring me to get. He has kept me up to date on delivery information and working with the delivery crew to take care of my father-in-law so he won't be inconvenienced and I really admire his kindness while working with us.

Having been a business owner myself I can understand having a dedicated employee like Ryan.

It has been a pleasure working and being a customer of your business, thank you!!

Henrysville, IN from Ronald R. writes...

Michael, you are a very good customer service representative. I know a good one because I was a rep. for Cummins Diesel for over 20 of my 30 years there. Wish I could give you a raise..Thanks Ron

PS you can put this on your board or show to your boss,I mean every word..Take care..Happy Holidays!

Steve G. from Alemeda, CA writes...

I just wanted to take a brief moment to recognize the beyond-exemplary customer service of one of your sales staff - Jaden Peterson. Two nights ago I was considering a power lift recliner for my 86 year old father, but had become somewhat over saturated with the confusing information available. I saw your online ad for one of the chairs I was considering, and called for the price and to get some clarification on what distinguishes chairs. Jaden took more time than I ever expected from an online contact to make sure I fully understood the features and construction of the chair I was considering, as well as the same for other competing chairs. And, while I ended up getting a chair - the Serta 525M - costing a bit more than the one I originally called about, at NO POINT did I feel I was being upsold. In fact, I might go so far as to say that Jaden was most careful to point out the qualities of chairs costing slightly less, and the marginal differences between them and the ones costing more. I believe this positive shopping experience speaks to the level of commitment of both Jaden and you, as his superior. I'm sure you get your share of complaints, but I wanted to make sure you heard from a very satisfied customer.

Carol from Jamison, PA writes...

I received a call Monday from the shippers about the our new wonderful chair, It looks like we will be receiving it tomorrow, the dispatcher promised to call to give me a four hour window.

Again, Thank-you for all your help, I will also confirm the delivery.

...

We received our chair today AT 9:45am, You were right the chair is so beautiful! Thank-you for patience and expert advice, Have a wonderful week-end!

Jay from Punxsutawnay, PA writes...

My fathers chair arrived yesterday and everything look good. Thank you for your help. It was a pleasure dealing with you and your company.

Willis from Santa Fe, TX writes...

The chair was delivered this morning in good order. We are pleased and Freda is happy with her new chair. I met with the maintenance man Clint and we are all happy with your firm and each other.

Miller M. from Greenwood SC writes...

My wife worked with you regarding getting a lift chair for my mom. She loves it!! We have already received two thank you notes from her about the chair. So let us thank you too! Your help with ordering the chair was invaluable and we appreciated the way you saved us some money!! Take Care, MM

Jim B. from USA writes...

Stair lift installed, looks and works GREAT! Thanks for all your help, couldn't have done it without you!!!

Craig from Bellingham, Massachusetts writes...

Thanks so much. It has been a real pleasure working with you. You have been extremely helpful and very easy to work with in this entire process. It really helped me a lot to be able to have such a smooth transaction.

Stephanie O. from San Jose, California writes...

I would like to thank [your customer service agent] at USM for his friendly and helpful customer service that I experienced when ordering the Pride lift chairs for my folks. My overall experience with him and this company has been excellent...from speaking with [him], contacting the delivery service and the delivery person.

The chairs were delivered in less than a week and everyone I spoke with was extremely friendly. My folks are happily enjoying their electric lift chairs. Thank you USM for the Best Price and Best Service. My family and I are very satisfied.

Gina from California writes...

I wanted to take a moment of your time to tell you about the awesome customer care I received [from your customer service agent]. I have progressive M S and had to call back three times because between myself and my disabled husband, we couldn't get all of our questions straight.

[He] was so patient and helpful, and he has a great sense of humor! Once we decided on the chair, it didn't have the warranty available that we wanted. No problem. [He] helped us find another one at a great price and after discussing our inability to lift we will have Pride come out.

I was really concerned about whether I could lift it. Yes, the assembly is easy, but not the lifting. I just can't and neither can my husband.

When I hung up, and the order was complete, I felt very comfortable with the purchase. Unlike most online purchases that leave a person wondering and a bit on edge until the product gets there.

We want to thank [your rep] and he should be commended on outstanding customer care. Because of his awesome customer care I will refer others to you.

Simon Stratis from USA writes...

Wonderful chair! Your shipping estimate of 7 days turned out to be 3 days, which was wonderful as my wife was being moved into a new home the next morning and everything was ready for her. Best of all, she loved the chair equally well.

Stratis Simon from USA writes...

Wonderful lift chair! Your note about shipping in approx. 7 days turned out to be 3 days which was wonderful as my wife was being moved into the new home the next morning and everything was ready for her. Best of all, she loved the lift chair equally well.

Jacques Bellenand from Santiago, Chile writes...

Absolutely as good as expected: an excellent mobility scooter. Regards.

J. Howell from U.S. writes...

I want to thank you very much for the way you handled my order. The lift chair arrived Friday and I had it all together and charged up in an hour. I then got it over to my 88 year old mother and she is just thrilled with it - perfect fit, perfect features. We are simply delighted. I shall spread the word to my many friends and business associates that if they have a similar need, do not pass go, do not collect $200... just call USM with the confidence that you'll be treated right.

Margaret from Kentucky writes...

I have received my AmeriGlide Bath Lift and used it several times. It is everything I was promised, i.e. easy to use and satisfactory. Even though I am not too handicapped to step into the tub and use the shower, I was not able to submerge in the water. It is wonderful to be able to soak my aching joints in the warm water again. It is far superior to remodeling the bathroom to accommodate the step-in tubs now being promoted.

Rita from North Carolina writes...

Just wanted to touch base w/ you. My mother received her lift recliner yesterday & absolutely loves it! The fit is perfect, the color's wonderful, & she's a happy little camper! Thank you again for your guidance in my chair selection. Your recommendation was definitely the right choice. I gave you the info re: my mother's health issues & size, as well as telling you which one I "liked" the best, & you recommended the 530S. After viewing your site again, I questioned you about the chair you suggested & 2 that I had also found. You were confident that the 530S was the chair for my mother & I went w/ your knowledgeable suggestion. I am so happy I did! You were 100% right! It's perfect for her. Thank you again for all your assistance!

Joseph Dorazio from Pittsburgh writes...

Thank you for the great service! The lift chair was ordered on Saturday 12/5 and it was delivered to the house on Wednesday 12/09. It is a very nice chair and my parents are both very pleased.

Mary Neyhard from North Carolina writes...

I have been meaning to write to you since I got back from North Carolina. My sister's wheelchair arrived on Wednesday, September 9th - just like you promised. She was surprised to get this gift, since I did not tell her about it in advance. The wheelchair came fully assembled and it was much lighter than her previous one. I love the way it folds up because that makes it easier to fit in the trunk of her car. Even her 12 yr old son can easily maneuver it. Your customer service level was above and beyond. You understood my concern with having this item shipped promptly, since I was driving from Northern VA to NC (6 hours) to visit my sister but I had to return to work on Sept 10th. You were friendly on the phone, and followed through with the tracking number just like you promised. Thank you for your exceptional service. I really appreciate it.

Dr. Barry Markson from Tuscon, AZ writes...

In today's world of ecommerce, it isn't often that a sales person is courteous but when they are absolutely magnificent and go way beyond the norm they deserve kudos and probably a plaque. I could have easily gone someplace else for a lift chair but because of your diligence, honesty, and willingness to work with me, my wife and I made the decision that no matter what, we would stick with you to help us get the chair we wanted.

Horace A. Evans from Douglassville, PA writes...

What a pleasure. We should have gotten one a long time ago. My wife and I each have trouble getting up and down our stairs, but not now. We both have had a bit of physical trouble - strokes, etc. We have two stair lifts since our stairway is split up with a landing between two floors. We are pleased with our stair lifts and they make a great appearance also. The men that installed it for us were very nice and helpful and did a nice job. I will recommend USM to my many friends. Thanks again for such a nice stair lift. It was nice working with you.

Pam C from USA writes...

Thank you for emailing me. My dad is very pleased with his new lift chair. We were very well satisfied with the order over all - the ordering and the delivery and the product. Thank you very much and if in the future we need anything else we will be sure to contact you again. I have a few people that I have given your web site to.

Marilyn Blizard from USA writes...

If any of you are looking for medical supplies such as lift chairs, adjustable beds, etc., you might like to consider looking into the web site of USM at USMedicalSupplies.com. The Lift Chair we ordered for Mom was delivered ahead of schedule, which made my 95 year-old mother break out in a big smile. This was especially true as the price including delivery was hundreds of dollars cheaper than a local business. This means a lot in these tight economic times. I don't mind telling all my friends about how great it is to find a company such as this. I'm not getting any credits or whatever from this endorsement, but only the great satisfaction of sharing good news.

Kenneth Boud & Cheryl Hartman from U.S. writes...

I would like to thank you for all the effort you put into my daughter's wheelchair delivery when I explained that she fell and hurt her good leg. I was in a panic because she was hurting so bad. I think you went above and beyond your obligation, especially when UPS lost the chair in shipment on Friday. You contacted Pride on Monday to get another one delivered the next day Tuesday. I know I was a pest calling you but you returned all my calls and understood the urgency of the situation and that was a comfort to me. If she needs any accessories for the chair I will make sure to buy them from you. I will recommend you and your company to anyone that needs any medical equipment that your company sells.

Verna and Dave Reese from USA writes...

We couldn't believe it. The stair lift was here in 3 days. It took Dave an hour and a half to put together. He said it was real easy. It was a perfect fit. I really like it. It runs real smooth. Dave said if you ever need an installer in this area you can call him. Thanks again. You were right, we made the best choice.

John G from Dallas, TX writes...

We love shopping at your web site. Easy to use and excellent prices. We have now been buying products from you for about 5 years. We really like this new version of your site. Thanks for the great service.

Mary P from Greenville, SC writes...

Thank you for the quick service. My order arrived only 3 days after placing the order. I will be using your service again.