Frequently Asked Questions: Lift Chairs
- What is the difference between a 2 position, 3 position, and infinite position lift chair?
- I have six or more steps leading to the door of my home, or a staircase with no elevator. How will this affect delivery of my lift chair?
- What exactly does your premium delivery service entail for lift chairs?
- What sort of warranty coverage is included in the price of your lift chairs?
- How long will it take for my chair to be built if I choose non-standard fabrics or options?
- Do you sell reconditioned lift chairs?
- What if I find a better price on the lift chair I want through another dealer locally or online?
- What is your return policy for lift chair sales?
- Is my credit card information secure when I order online?
- I don't want to pay by credit card. Do you accept any other payment methods?
- Can I use my debit card to pay for my order?
- How much is delivery to Alaska, Hawaii, or Puerto Rico?
- Do you ship lift chairs to Canada?
- What days are you open for sales?
QuestionWhat is the difference between a 2 position, 3 position, and infinite position lift chair?
AnswerTwo-position chairs recline from the upright position to the TV-watching position and anywhere in between. Three-position chairs recline further back to a napping position. Infinite-position chairs recline even further back for sleeping, and many of them can recline to a full Trendelenburg position. Infinite position chairs also have separate controls so that the back and the footrest can be operated independently, so that, for example, you can be seated upright and put your feet up, or fully recline the back and leave your legs down. To view our full selection of lift chairs, please click here.
QuestionI have six or more steps leading to the door of my home, or a staircase with no elevator. How will this affect delivery of my lift chair?
AnswerIn this case, you have two options. The easiest option is to arrange to have another person available on the delivery day so that he or she can help the truck driver get the box up the steps and into your home. Your other option would be to order premium delivery service, which typically costs between $200.00 and $400.00, depending on the lift chair you choose. (Pricing subject to change; see our delivery page for more details.)
QuestionWhat exactly does your premium delivery service for lift chairs entail?
AnswerIf you opt to purchase premium delivery service, two delivery people will come to your home with the chair, take it out of the box, place it where you want it up or down one flight of stairs, and make sure it works. They''ll also dispose of the packaging in which the chair was shipped.
QuestionWhat sort of warranty coverage is included in the price of your lift chairs?
AnswerAll of our new lift chairs come with a 1-year in-home parts and service warranty. The manufacturer warranty which is included in the sale price often covers parts for a period longer than one year; however, if anything breaks after the first year, you'll be responsible for service call charges. It typically costs $75.00 just for a technician to come to your door. However, we can increase the duration of our 1-year in-home warranty to a coverage period of 2 years for just $66.00, or to 3 years of coverage for only $116.00. (Pricing subject to change.)
QuestionHow long will it take for my chair to be built if I choose non-standard fabrics or options?
AnswerStandard build time for lift chairs is 10-12 days, although some custom chairs take up to 6 weeks for certain options, such as Ultraleather upholstery. When you call to place your order, the sales representative who assists you will be able to give you a more accurate estimate of build time based on current demand and order volume.
QuestionDo you sell reconditioned lift chairs?
AnswerYes, Reconditioned lift chairs are are only available in limited supplies because our stock is replenished as we buy back lift chairs from customers and have them refurbished by our technicians. This process can take up to a month and we cannot guarantee a choice of color or fabric. However, for only a little more money, you can purchase a new lift chair, choose whichever color and fabric you like, and enjoy the benefits of a 1 year in-home parts and service warranty - refurbished lift chairs are only covered by a 6 month parts-only warranty.
QuestionWhat if I find a better price on the lift chair I want through another dealer locally or online?
AnswerIf you're concerned about paying too much, rest assured that we offer lower prices than anyone, and, with our Low Price Guarantee, you can keep shopping for 10 days - even after you've already bought from us. If you do find a lower price during that time frame, either at a brick-and-mortar store or online, we'll refund 110% of the difference.
QuestionWhat is your return policy for lift chair sales?
AnswerWe've sold several thousand lift chairs since we have been in business, and our lift chair experts are very good at assisting customers in finding the right lift chair for their needs. In addition, we are constantly examining our customer service techniques in order to make sure that every customer is satisfied and that returns are kept to a minimum. If, for some reason, you are not completely satisfied with your chair, you have 10 days to send it back. There is a 15% restocking fee in addition to the freight charges for both directions. Although that may seem steep, we do have very few returns, and this policy enables us to continue offering our customers the lowest price possible. For more information, please visit our returns page.
QuestionIs my credit card information secure when I order online?
AnswerAll of our online transactions are secured using Secure Sockets Layer (SSL), which is the industry standard for protecting your privacy and personal information. SSL works by establish an encrypted link between a web server and a browser program such as Internet Explorer, Safari, or Mozilla Firefox. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is a trusted industry leader used by millions of websites in order to protect online transactions. In addition, you can rest assured that we will never sell or give away any personal information you provide to us.
QuestionI don't want to pay by credit card. Do you accept any other payment methods?
AnswerWe also accept personal checks, money orders, bank checks, and debit cards. If you pay by personal check, we will process your order as soon as your check clears (usually within 7-10 days). If you pay by bank check, we will process the order as soon as we receive the check.
QuestionCan I use my debit card to pay for my order?
AnswerYes, that's no problem. However, many debit cards have a daily purchase or withdrawal limit placed on them by the bank that issued the card. You can call your bank to obtain pre-approval for an over-limit charge, or we can break the charges up over multiple days. We recommend placing debit card orders via telephone to ensure that we have the right contact information needed to follow up with you if we encounter a problem processing your order.
QuestionHow much is delivery to Alaska, Hawaii, or Puerto Rico?
AnswerIt usually costs about $250.00 to deliver to Alaska, $400.00 to deliver to Hawaii, and $500.00 to deliver to Puerto Rico. Some of your delivery options may also be limited depending on the size of the town you live in.
QuestionDo you ship lift chairs to Canada?
AnswerWe can ship NexIdea brand lift chairs to Canada. If you would like a Pride or Golden lift chair, we can ship to a border town and you can come and pick it up. In many cases, a UPS store or other shipping outlet can hold the chair for you.
QuestionWhat days are you open for sales?
AnswerWe are open 7 days a week from 9am-9pm EST to answer your questions and take your order. Online orders may be placed at any time, of course.