Obtaining Maintenance Service

Any NEW lift chair purchased through US Medical Supplies carries a 1 year in-home warranty, which covers service calls to your home for maintenance and repair work  for your lift chair. We also offer extended service coverage options of up 2 or 3 years, all for a nominal cost to you.  For just an additional charge, we can increase the duration of our 1-year in-home service warranty to cover a 2 year period, or you can opt to pay slightly more for 3 years of coverage. (Pricing subject to change.)

If your in-home coverage through US Medical Supplies has already lapsed and you require service or parts, you may still be covered by the manufacturer's warranty, which is included in the sale price and often covers parts for over a year.  However, you will be responsible for service call charges, which typically cost $75.00 just for a technician to come to your door. Warranties vary depending on the manufacturer and the lift chair model you choose, so consult your owner's manual to determine the specifics of your warranty coverage.

Contact phone numbers for our lift chair manufacturers:

Pride Mobility: 1 (800) 800-8586

Golden Technologies: 1 (800) 624-6374


If your lift chair is not operating properly, take the following steps before calling for service.


1. Make sure that everything is plugged in properly and that there is power running to the relevant outlet in your home.

2. If you have a dual motor lift chair and it does not respond when you press a button on the hand control, the motors may be out of sync. The process for re-syncing motors differs between various lift chair models and manufacturers; consult your owner's manual for the proper procedure.

3. If the lift chair only operates in one direction, check the up and down buttons and toggle switch on your hand control to make sure a button or switch hasn't become stuck. The control may need to be replaced.

4. If the lift chair ceases to work in the middle of a lift cycle, a thermal shutoff may have been activated due to elevated temperature in the motor box. Allow the chair to remain stationary for ten minutes and let the motor cool off, then retry the lift mechanism. Frequent overheating may be symptomatic of a greater problem; if this occurs often, contact us or the manufacturer of your lift chair.

5. If the heat and massage units are not functioning properly, use your owner's manual as a reference to first check that the power cords are all connected properly, and that the heat and massage device is properly connected to the chair. Also ensure that the hand control for the heat and massage unit is properly connected and that the LED light displays on the hand control are lit up. If the LEDs are not on, or if none of these solutions fix your problem, contact us or the manufacturer of your lift chair.

Lift Chair Parts

hand control: Corded push-button remotes that operate the chair's lifting and reclining mechanisms. If your lift chair is equipped with a heat and massage unit, it may have two separate hand controls: one for adjusting the chair and one for controlling the heat and vibration. Some hand controls are designed to disconnect with the push of a button, cutting off communication between the control and the chair in the event of a malfunction. Disconnecting the hand control is also a good safety precaution if small children are visiting.

head cover: Protects the headrest from general wear and soil.

arm covers: Protect the armrest from general wear and soil.

external transformer: Connects to a standard electrical outlet to provide power to the lift chair. This should always be placed in an open, well-ventilated area or mounted to the wall. A battery backup option may be available; the backup is usually powered by 9-volt batteries and allows the chair to operate long enough to stand or sit in the event of a power outage. If you unplug your lift recliner, you should also remove the batteries, because the chair will begin to draw battery power if the main power supply ceases to function.

power cord: This cord connects to a wall outlet and supplies power to the external transformer.

low voltage connection cable: Draws power from the external transformer to your lift chair.

scissor mechanisms: These extend or retract to adjust the lift chair into various reclining positions. Always make sure that no small children or pets are near the lift chair before activating the reclining scissor mechanisms.

lift mechanisms: These respond to the hand control commands issued by the user to move the chair into a sitting or standing position. Always make sure that no small children or pets are near the lift chair before activating the lift mechanisms.

leg levelers: These components keep your liftchair level and stable. High pile carpets may interfere with the footrest, so it's a good idea to raise the chair until the footrest is clear of the floor.

heat pad: A coil-based heating device which is embedded into the padding of the lift chair and can be activated by the user to relieve muscle tension.

massage vibrator: A small vibrating unit which is built into the lift chair – usually one is placed in the seat, and another is placed in the back. Users can alter the frequency and intensity of the vibrations to create the desired method of massage.


Looking for lift chair reviews? We publish lift chair reviews written by both customers and staff members that can give you additional insight on how well a chair is suited to your needs, and how much maintenance it will require. Simply find a lift chair that interests you and scroll to the bottom of that product page to read the lift chair reviews for that product!


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